I have all 3 cables in: Power, Ethernet and Coax. Any help would be appreciated. Solved! The Gateway comes with the latest WiFi technology to ensure you stay connected. Fast flashing green: The gateway is trying to obtain an IP address. I've tried everything I could think of, my brother was on the phone with xfinity support and they couldnt figure out what was wrong with it over the phone. 3 comments. It depends which light is blinking orange. Is the orange light on the port top/bottom or left/right side of the port? You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. After that, I called again to complain and Comcast blamed my Arris modem so I returned it to Amazon (Arris did confirm there is a lawsuit about that model modem (SB6190). There are a lot of things that make the xFi Advanced Gateway a better device to see and feel, but one that might not be obvious is the gateway’s single soft blue light. ... Now they are sending a tech out but not for a couple of days.Watch, they will get here and say it's a bad Xfi gateway and they will need to ship a new one that will take another week. More Buying Choices $52.12 (24 used & new offers) NETGEAR Cable Modem Wi-Fi Router … Cookies help us deliver our Services. Make sure you have latest firmware update . Arris Touchstone Panoramic TG1682G Wireless Telephony Cable Internet Modem Gateway Docsis 3. I've got the same problem that just started today for me. Anyone know why this is happening? Got the Google WIFI 3 pack, house is perfect. The connection is active. Our community is your official source on Reddit for help with Xfinity services. Sounds like your coax is not connected to Comcast. Verify the Power, PoE, and Ethernet cables to troubleshoot. When I was using it for WIFI, it was a disaster in my house. If you have problems with your services, our experts are here to solve them. The broadband connection is up and active. Accepted Solutions Retired_Member. Please contact the moderators of this subreddit if you have any questions or concerns. Title pretty much. Don't know when a repairman will be scheduled to come take a look at it. If this wasn't intentional, please check if the device's reset button isn't jammed (it should click when pushed). Slow flashing green: Our network isn't responding, the gateway is configured incorrectly, or there's an authentication failure. If you have questions about your services, we're here to answer them. Call for a tech visit for service all out. Gateway Status Lights Internet Support Arris Surfboard Sbg6400 Arris Modem Blinking Orange Hbt Token List Bangalore Arris Surfboard Docsis 24x8 Cable Modem Certified For Xfinity General Faqs Sb6141 Troubleshooting Internet Connection How To Troubleshoot An Arris Modem 502g It Still Works Why Is My Linksys Router Blinking Orange Ask Prob Answered Activating Your Xfinity Xfi Gateway … This guide will help you understand the small status light on the Pod itself. But it shouldn’t be overly long. Been working fine, everyone playing online, listening to music and whatnot, then bam. 00 $129.99 $129.99. In trying to figure out this problem, I timed the blinking (not sure if this matters). By Kevin Arrows April 23, 2020. NVG599. Message 1 of 3 Labels: Hardware; Installation; Troubleshooting; 0 Kudos Reply. If all the lights were flashing orange, this may suggest a possible hardware malfunction or lack of signal going to the modem. report. While I can't physically see the modem, and you didn't specify which model of modem, I would take an educated guess and say those are your wifi connection lights. Flashing green and red: The gateway tried to connect to our network for more than 3 minutes. I just bought this stuff yesterday so I assume isn’t broken. Service: Green: The gateway has obtained an IP address from our network. If you have problems with your services, our experts are here to solve them. Hello, /u/mike567567!We appreciate you reaching out to us for help with your gateway. New XFi advanced gateway flashing orange light and can’t find on XFi app. LED Off: The device is offline. Page 4 Connect to Your Gateway Connect with WiFi If you have a WiFi capable device such as a smartphone, tablet, or laptop, follow the steps below to connect to the internet wirelessly. Is the orange light on the port top/bottom or left/right side of the port? I believe the first time you try to use the hub it needs some extra time to get itself ready. Every light on your Wi-Fi gateway has a meaning. Flashing Amber-Green-Off: The device is in TFTP mode. However, when the light is blinking it means the connection isn’t being established properly. Is the orange light on the port top/bottom or left/right side of the port? I tried all of my cable outlets still not working. save. 1 0; ... (officially called the xFi Advanced Gateway)! I have all 3 cables in: Power, Ethernet and Coax. They have me power cycle. $119.00 $ 119. Xfi Advanced Gateway, blinking orange light. New XFi advanced gateway flashing orange light and can’t find on XFi app. If the US and DS lights are flashing (though the color is typically green), this generally means the modem is trying to acquire a signal from somewhere but is not responding correctly (or the modem is rebooting). Subreddit if you have problems with your services, our experts are here to them! 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